About UsThe Decision Factor offers insightful comments and observations on analytics—from views on new technology approaches and market dynamics to the latest industry trends driving demand for faster, smarter information analysis. This blog contains personal views, thoughts, and opinions from SAP employees, mentors, and friends working in the area of analytics. It’s not endorsed by SAP nor does it constitute an official communication of SAP.
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Posted by: Ina Felsheim March 19, 2013 Intrinsically, you know that you need good data. But how far do you need to go? What are the real costs incurred if you DON’T have clean data?
How Bad Can it Be?
The most common data quality question is, “We’re still making money, so how bad can it really be?”
Consider the following scenario. You made the “mistake” of hiring good people. Rock stars, even. They’re smart people, and they want to make sure you keep making money. As processes break and bad reports …
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Posted by: Ina Felsheim January 24, 2013 USA reported an interesting story about a musician who ordered a Westinghouse TV from Amazon (purchased from a third party provider). Some of you probably did that yourself over the holidays. He anxiously waited for the big box to arrive. Instead, a much smaller box appeared on his doorstop. Hmmm. Perhaps, he thought, this is a single component for the TV? Cables or a stand? Reasonable guesses.
Nope. Not a TV at all—instead, it was a black, semiautomatic gun. Imagine his surprise! …
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Posted by: Ina Felsheim October 16, 2012 If you’re one of the many who isn’t yet tracking metrics and constantly reporting business value achieved through your efforts, you can use the Gartner whitepaper statistic below to help you quantify results.
How many business initiatives did you undertake last year? How many delivered on time, on target, and have increasing adoption? How many do you plan to undertake next year?
Ask your CIO or program management office for these numbers—then have a discussion. If you’re normal, 40 percent of those projects will fail. Investing in the quality of the …
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Posted by: Ina Felsheim September 4, 2012 Is anyone out there a fan of the new television series “Person of Interest?” In that show, a computer genius gathers big data from multiple sources (traffic cameras, crime reports, facial recognition, customs, etc.) to determine who is about to commit a crime *and* stop them from committing it. I’ve been meaning to write about the show for a while, as the data management challenges are rampant—then New York said they were trying to actually do it. Wow.
Short run-down from the
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Posted by: Ina Felsheim July 5, 2012 Zoominfo.com recently published a nice data decay infographic (a small version is included at the end of this post), that shows the level of master data change for business information. Why is understanding data decay essential? Many times organizations think that if they establish a huge, one-time effort to clean up their key master data elements, they won’t need to do it again.
Not true, as the infographic demonstrates. Your data can decay over time. Addresses and zip codes are always changing because of postal authorities. People move …
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Posted by: Ina Felsheim May 8, 2012 In talking to customers last week, they again reinforced that information governance success is still on the horizon for each of them—and these were companies that had a dedicated data governance organization in place for years! Here are some of the key barriers still affecting most customers I talk to, and some general guidance on how to overcome them.
Points for you, if you can identify some lyrics or the artist in my song choices—or if you can think of a better one!
Stayin’ Alive
They’re already …
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Posted by: Ina Felsheim April 17, 2012 T his week I talked to two different customers who were going through organizational pain. In both cases, they had strong management who understood the value of truly treating information as an enterprise asset and, as a result, had the following in place:
Data governance organizations Metrics and score card initiatives A program vs. a project mindset toward information problems—after all, you can’t just clean your house once and expect to never do it again
However, the strong EIM management at each of company is leaving. The question is, what happens …
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Posted by: Ina Felsheim April 5, 2012 Nearly always, the first question I get asked in regard to information governance is “how do I sell the value? I know things are bad, but no one is willing to put money or resources behind the effort.”
An unpopular but effective technique is to let the train go off the track. Yes. Brace yourself and take the hit. You can see the information train barreling down the track, and part of the track is missing. Every instinct you have tells you to stop the train. You can’t stop the train. …
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Posted by: Ina Felsheim March 1, 2012 Research agency Vanson Bourne surveyed 500 IT Managers and CIOs in the UK and found that:
One-third of large companies in the UK have lost customers/new business due to missing data Eighty-eight percent of businesses saw data as a strategic asset to their business Fifty-two percent of respondents said their biggest frustration was the complexity around managing multiple data sources
We can make a few assumptions from these results:
If businesses knew their data was missing or incomplete, they would do something about it If businesses …
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Posted by: Ina Felsheim February 21, 2012 Although it’s tempting to ignore it, IT, you still need the business side to have a successful information governance initiative.
Lots of times, customers ask me how mature the EIM market is, especially around information governance. I understand their confusion. The industry has been talking about data quality, master data management, and information governance for decades. So the market must be mature, right? Most companies must have had some success with information governance, right?
Sadly, no. (See the blog on the Information Difference report for more …
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