About UsThe Decision Factor offers insightful comments and observations on analytics—from views on new technology approaches and market dynamics to the latest industry trends driving demand for faster, smarter information analysis. This blog contains personal views, thoughts, and opinions from SAP employees working in the area of analytics. It’s not endorsed by SAP nor does it constitute an official communication of SAP.
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Posted by: Norman Marks May 17, 2012 When you drive, assuming you’re a prudent driver, you slow down when the visibility on the road ahead gets worse—because you don’t want to drive faster than you can see.
But when the visibility improves and you can see the road ahead with clarity, you speed up.
Other factors that affect how fast you drive include:
- The traffic information on the radio has warned of congestion half a mile ahead
- The temperature gauge on your car’s dashboard indicates the engine temperature is rising
- There are a number of drivers around you, and one or two are driving erratically
- You recently had a service on your car and replaced or repaired your brakes
In other words, when you have more information you’re able to make better decisions on whether it’s safe to drive faster. With that information, you can also decide to take an alternate route (to avoid the congestion) or even to take the train (because your brakes need repair).
The information you need includes data about:
- Current performance and trends (such as the engine temperature level or the quality of your brakes)
- Risk information, providing insights into what you may find on the road ahead (such as congestion or an accident caused by an erratic driver)
You need both performance and risk information. Some see risk management as being how you identify and address the “big” things (like collapsed bridges) that could derail your plans. But risk management is really about how you address uncertainty about the road ahead (including potholes). As defined in the global risk management standard, risk is the effect of uncertainty on objectives (ISO 31000:2009).
Some people decide on a destination and route, and commit to an arrival time, with only minimal information. But that’s unwise.
It’s critical to integrate risk management and an understanding of relevant risks into the setting of performance objectives and strategies. Otherwise, there’s a high likelihood that you’ll have set unattainable goals or devised a suboptimal strategy for achieving them.
Similarly, it’s critical to ensure you continue to understand and act on risks as you journey. Integrate risk management into performance management.
Otherwise, you may be driving faster than you can see.
Posted by: Jerome Pugnet May 15, 2012
Given the particular nature of their business, the stronger regulatory pressure that’s been imposed on their industry, and the series of incidents and crises that have plagued them (rogue traders, sub-primes crisis, investment banks collapse…), one would think that banks would be pretty advanced in the use of technology to manage their
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Posted by: Richard Howells May 10, 2012
When a butterfly flaps its wings, are you ready?
There’s a famous saying that “when a butterfly flaps its wings in one part of the world, it can cause a hurricane in another part of the world” (author unknown). How true this is in today’s complex business environment where trading relationships are
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Posted by: Ina Felsheim May 8, 2012
In talking to customers last week, they again reinforced that information governance success is still on the horizon for each of them—and these were companies that had a dedicated data governance organization in place for years! Here are some of the key barriers still affecting most customers I talk
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Posted by: Bruce McCuaig May 3, 2012
Several years ago, my son was living with us while he went back to school. Students are usually short of cash, so when my wife and I went on a small vacation, I gave him one of my credit cards for “emergencies.”
Three days later, sitting beside a pool in Palm
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Posted by: Jason Lovinger May 1, 2012
Everyone, it seems, is talking about big data (we’re even doing so on The Decision Factor). Why not, there’s a lot of untapped business value in big data. However, a lot of the hype focuses on how to access that data. Again, understandable—it’s a massive
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Posted by: Richard Barrett April 26, 2012
This article originally appeared on CFO Knowledge and has been republished with permission.
Ma ny years ago I once shared an office with group of high-testosterone young management accountants and a solitary middle-aged female internal auditor. She must have dreaded coming to work, not knowing what tales she would over hear
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Posted by: Norman Marks April 24, 2012
This article originally appeared on Norman Marks on Governance, Risk Management, and Audit and has been republished with permission.
What would it have taken for management of the Oceanic Steam Navigation Company, who owned the Titanic, to have avoided the loss of this magnificent vessel?

An appreciation of
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Posted by: Patricia Saporito April 19, 2012
Next month, an article I wrote on big data and how insurers can leverage it for big value, will be published in Best Review, a leading insurance trade journal.
The article below is reprinted in its entirety with permission from Best Review. Visit the Best Review website for the companion podcast interview on the same topic.
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Posted by: Ina Felsheim April 17, 2012
T his week I talked to two different customers who were going through organizational pain. In both cases, they had strong management who understood the value of truly treating information as an enterprise asset and, as a result, had the following in place:
Data governance organizations Metrics and score card initiatives A program
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