We’ve all heard the old management phrase, “You can’t manage what you don’t measure,” but the reality is far more complicated than that. It isn’t practical or economically feasible to measure everything in a business. At the end of the day, it’s not about measuring what’s measurable— it’s about measuring what matters. Organizations have to choose what to measure when they’re building their analytics, which isn’t a trivial task.
Measure Past, Present and Future
Most analytic applications have historically focused on measuring past performance on a quarterly, monthly, weekly, or daily basis at best. Nowadays, technology makes it easier …
The sun sets on the North Pole around September 24, and doesn’t rise again until March 19. Without the sun’s warmth, temperatures plunge to an average -34 degrees Celsius (-29 degrees Fahrenheit). In this land of bitter cold and darkness runs the largest and most complex manufacturing operation in the modern world.
Santa Claus lives at the North Pole, with a number of magical elves and flying reindeer. Aided only by these unusual creatures and the dim light from the aurora borealis, Mr. Claus conducts his famous business. He compiles customer lists of children throughout the world and categorizes children …
Imagine if your workforce were measurable. Not just measurable by performance but by characteristics AND performance. Wouldn’t that be great? You could individualize the employees and make them each a unique asset of your company that you can leverage optimally like any other asset.
With these employees, you could achieve so many good things.
Build successful managers by finding clusters of leaders in certain roles
Organizations are only as good as their management. Often managers are poor leaders who fail to motivate their teams to deliver the maximum output. However, research has shown that the output of an organization …
What is big data? There are many definitions and opinions about this topic, but most agree that it has three main characteristics, namely volume, velocity, and variety. A recently published Gartner research report on the topic offers the following definition:
“Big data” is high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making” (Source: The Importance of ”Big Data”: A Definition, Mark Beyer, Douglas Laney, G00235055).
Communication service providers (CSPs) have all three attributes in plenty, and they’ve been investing in managing, safeguarding, and storing this data. The …
Recent articles on ING agreeing to pay a >$619-million fine and HSBC facing over $1-billion fine have put anti-money laundering and compliance back into the limelight. These fines are mind bogging in size and reflect that although millions have been spent on technology in this area, they’re not fixing the problem.
What Are the Problems?
Ever-increasing compliance data is becoming a big data problem, requiring new approaches to sift through the information and the erroneous activity Latency must be replaced with more real-time alerts. It does no good to know that the bank processed …
In the finance and banking industries, organizations have employed for years mathematicians, statisticians, engineers, physicists, and highly-skilled specialists with super-strong analytical skills. They put these skills to work, sifting through volumes of financial, economic, and social data to identify trends, pick out the “needles in the haystack,” and determine the probability of markets going up or down. Their brain power, combined with machine resources, is focused keenly on exploring and acting on new ideas to increase the return on investments, whether through gaining a sub-second advantage in trading or in long-term ventures.
However, the idea of tapping big …
The Digital Transformation of People Management, a recent Oxford Economics research paper, dropped a bomb: only 31 percent of HR departments surveyed provide key analytics across the enterprise to support and drive the business forward (this figure drops to an alarming 24 percent for firms in highly developed economies).
In yet another survey, Analytics: The New Path to Value, an MIT Sloan Management Review, the authors (Steve Lavalle, Michael S. Hopkins, Eric Lesser, et. al.) claim the challenges over the next two years are to innovate in order to achieve competitive advantage.
I’ve implemented net-profit and cost-management analytical applications – that include realistic, indirect cost at customer and product levels –at a variety of companies. Without exception, each one rapidly and significantly improved the bottom line.
Most companies know revenue, discount, COGs, and some direct costs at the customer and product level, but to complete the net-profit picture, they also need realistic indirect costs, which includes acquiring, supplying, and cost-to-serve.
Improving Customer and Product Bottom Line
Most analysts and experts say that knowing the true net margin at the customer and product level allows you to answer the question ”Which of my …
I studied the latest activation numbers supplied by Good Technology in their Q4 2011 earnings report. The data shows financial services still activating more iPad devices than any other industry, with greater than 40 percent of all business deployments last quarter coming from financial services.
Why is this? And why are other industries so much further behind?
The answer lies in a number of areas:
Employee pull! Employees are bringing their own devices to work and want IT to allow access–not just for email and calendar but innovative mobile analytics and process applications, too. …
You didn’t receive the budget allocation for the year that you requested. So how you are you going to achieve your ambitious goals? There’s budget to be found, the trick is tapping into it. Re-friend other departments? What about the group covering the new topic that executive management is promoting heavily? They seem to have an endless budget. Do you know someone there? Can you tie your topic to theirs? Nope, they’re compensated on another product line, so there’s no motivation to support the project. Couldn’t management have known that?
This scenario isn’t necessary. Lots of working hours …