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The Decision Factor offers insightful comments and observations on analytics—from views on new technology approaches and market dynamics to the latest industry trends driving demand for faster, smarter information analysis. This blog contains personal views, thoughts, and opinions from SAP employees, mentors, and friends working in the area of analytics. It’s not endorsed by SAP nor does it constitute an official communication of SAP.

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How Do You Measure the Success of Your Mobile BI Project?

Did you know that on average, only 10% of people in organizations use analytics today? This is quite a low amount and frankly, a bit scary that 90% of people are using gut feel—or experience at best—to make decisions. With mobile business intelligence, we have the opportunity to get instant information to many in the organization with an experience that’s right for all of them.

Mobilizing existing BI investments or building new content tailored for mobile users is now easy and cost-effective, so that BI is becoming more pervasive and essential for day-to-day jobs. If you already went and …

Can Advanced Analytics Help a Telecom Business Reduce Customer Churn?

customer service representative using headset

If you’re a telecommunications (Telecom) service provider, customer churn isn’t new to you. It’s a plague that you’ve been dealing with for decades and it can never be completely brought to zero either. Customer churn costs you money, so the questions become, ”How much churn are you willing to live with and what strategies can you deploy to keep churn manageable?”

Estimates place the current churn for wireless companies at between 10% to 65% annually. That means, if you‘re at the top end, your entire customer base turns over in less than 18 months!

Of course, one company’s churn …

Retail Innovation – A Game of Checkers

game changer retail

The balance of power within the retail ecosystem has shifted many times over the years and will continue to do so. As the game of checkers goes, players methodically attempt to outmaneuver and manipulate towards the outcome of the game.

Within the retail ecosystem, it was the suppliers and vendors that dictated the rules of the game for retail early on. How products would be made available, and when and how they would be promoted, was decided by the needs of the retailer. In the mid-1960s, along came the “Big Box” retailers such as Wal-Mart, Carrefour, Target, and Kmart. …

Upping Your Analytics IQ

empower graphic

As the data explosion and technology disruptions continue and analytics become pervasive in every job, many organizations are reviewing analytic skills and aptitudes in new hires. They‘re also looking into how to help existing employees upgrade their analytic skills.

New titles are abounding. At the executive level we have Chief Analytics Officers and Chief Data Scientists. In the middle, traditional Business Analyst and KPI Analyst roles continue to exist, but are complemented by more informal, and playful, titles like “Data Diva” or “Data Savant.”

Not everyone needs to be a data scientist, but every employee should be analytically curious …

Agile Visualization: Ignore the Buzz at Your Own Peril

agile visualizations image-iPad-

The idea of self-service business intelligence (BI) being at the core of the BI promise (to transform raw data into meaningful and useful information for business purposes) is now back at the top of the BI industry headlines. Should you ignore the buzz and just go on with your business? You shouldn’t.

First, let’s get the semantics out of the way – self service is an approach to BI that lets business users access and work with corporate information without the IT department’s involvement. For the most part, people agree with the two …

5 Signs of a Successful Mobile BI Initiative

DFactor 4.9.blog

When it comes to defining success for most technology projects with user rollouts, such as mobile business intelligence (BI), adoption is the key indicator of success. The degree to which users embrace the solution depends on a variety of factors. Some may be highly visible and easily measurable. Others may be less so and may require interpretation. Moreover, additional measurements such as cost reduction or productivity improvements contribute to the overall success criteria.

Here are five signs of a successful mobile BI initiative.

1. Executive Sponsor with a Mobile Passion

The success of a mobile BI journey …

5 Ways To Drive Value with BI Proof of Concepts

Proof of concepts (POC) specifically designed for business intelligence (BI) projects can be invaluable because they can help to mitigate or eliminate the risks associated with requirements whether we’re working with a new BI technology, asset, or data source.

POCs (sometimes referred to as proof of principle) may be presented with slightly varying interpretations in different areas of business and technology. However, a BI POC attempts to validate a proposed solution that may cover one or more layers of the BI spectrum through a demonstration with a small number of users.

There are many reasons why a BI …

Mobile BI Design Framework: Performance with a User Focus

DFactor 3.26 blog

When we discuss performance in mobile business intelligence (BI), we often talk about two components: response time and availability. I discussed the response time in detail in a previous blog. Today, I want to expand on availability.

Availability is sometimes referred to as “up time,” but it goes beyond that. We need to manage performance with a user focus to make sure our priorities support business execution, not hinder it.

Managing performance of any technical solution is a tricky business and mobile BI is no different. We primarily deal with two elements: …

Mobile BI Design Framework: The Art of Support

customer service representative using headset

When it comes to supporting mobile business intelligence (BI) implementations, what we do after we go live is as critical as what we do before. Technology support is art as much as it is science. If you add to the mix global deployments, remote access, language and cultural barriers, we face a daunting task especially when supported by virtual teams without on-site personnel. Two key elements should guide your approach: quickly identify the root cause for immediate relief and put in place safeguards to prevent future occurrences.

Let’s take a look at several mobile BI support best practices.

6 Tools to Make Your Mobile Design Teams More Effective

6 Tools to Make Your Mobile Design Teams More Effective

I joined a consulting firm just as I came out of the private sector where I was the customer of technology. In my new role, I found myself on the opposite side of the intersection of business and technology where I was looked to as the expert. I realized quickly that I had to be agile and innovative instead of demanding a solution to problems that were both challenging and complex.

I see many parallels between my challenges then and mobile ambitions of many young design teams these days. Whether we are talking about mobile app development, …