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The Decision Factor offers insightful comments and observations on analytics—from views on new technology approaches and market dynamics to the latest industry trends driving demand for faster, smarter information analysis. This blog contains personal views, thoughts, and opinions from SAP employees, mentors, and friends working in the area of analytics. It’s not endorsed by SAP nor does it constitute an official communication of SAP.

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3 Reasons Why Exceptional User Support Is Key to Success with Mobile

smiling woman talks on mobile phone

As anyone who works with technology knows, the best solutions—even when designed and implemented perfectly—are prone to face challenges at some point. Mobile technology, by its nature, is bound to fail or be misunderstood by some of its users (like any other technology). And when this happens, the longevity of a mobile solution relies on a solid support infrastructure that is consistent and predictable.

First and foremost, we need to bring a mobile mindset when developing and executing our support strategy. Regardless of the size or the scope of the mobile engagement, …

3 Key Skills for Success with Mobile

happy coworkers gather around table

When integrating business and mobile technology, the best solutions—even when designed and implemented perfectly—are prone to face challenges at some point. Mobile, by its nature, is bound to fail or be misunderstood by some of its users (like any other technology). Identifying the right talent with the right background is critical to a mobile team’s success.

It goes without saying that subject matter expertise is required, whether we’re talking about technical skills with design and development roles, or business knowledge with less technical roles. However, when we think of talent for mobile teams …

4 Ways To Accelerate Mobile Innovation with Your Customers

4 Ways To Accelerate Mobile Innovation with Your Customers

I’m often asked the question, “How can we accelerate mobile innovation?” And my answer has always been the same—getting closer to your mobile customers is the only way!

When it comes to mobile innovation, your users (customers) will be the key to your success whether we’re talking about mobile app development, mobile web sites, enterprise mobility, or mobile business intelligence (BI). Moreover, it doesn’t matter if your customers are internal or external to your team or your organization.

“Innovation” means different things to different people. In its basic form, innovation is how we …

Mobile BI Design Framework: Design Thinking

Mobile BI Design Framework: Design Thinking

When we design for mobile business intelligence (BI), we need to apply the mobile mindset to all facets of user interactions, not just what we do when we are online but also what we do offline. In my first blog of the series, I discussed the importance of embracing a mobile design philosophy that will be unique to each of us and the environments we work in.

This is important because our design philosophy will be the guiding light when best practices alone may not be enough …

Designing the Intelligent Enterprise

Designing the Intelligent Enterprise

Organizations are jumping on the big data bandwagon—but all too often, the driver is performance and the platform. Even though both are important, starting there is like putting the cart before the horse. It can leave you scurrying to find business initiatives to justify your platform investment and ongoing funding.

The value in big data is what your business can do with it—you can distinguish yourself from the rest of the pack by becoming an intelligent enterprise through transformation and innovation. To do this, you need to anticipate market trends and ideally, create them. The new analytics world is not …