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The Decision Factor offers insightful comments and observations on analytics—from views on new technology approaches and market dynamics to the latest industry trends driving demand for faster, smarter information analysis. This blog contains personal views, thoughts, and opinions from SAP employees, mentors, and friends working in the area of analytics. It’s not endorsed by SAP nor does it constitute an official communication of SAP.

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3 Reasons Why Exceptional User Support Is Key to Success with Mobile

smiling woman talks on mobile phone

As anyone who works with technology knows, the best solutions—even when designed and implemented perfectly—are prone to face challenges at some point. Mobile technology, by its nature, is bound to fail or be misunderstood by some of its users (like any other technology). And when this happens, the longevity of a mobile solution relies on a solid support infrastructure that is consistent and predictable.

First and foremost, we need to bring a mobile mindset when developing and executing our support strategy. Regardless of the size or the scope of the mobile engagement, a mobile mindset should apply …

5 Ideas To Successfully Brand Your Mobile BI Initiative

mobile BI success team

When I bring up branding as part of mobile business intelligence (BI) discussions, I’m often met with that “deer caught in the headlights” look. I realize that branding is typically discussed in the context of marketing, but I also see it playing an important part in the design and execution of a mobile BI strategy. As with any technology project, in mobile BI we need to effectively manage communication of the mobile BI vision and strategy.

I consider brand management an important function of any mobile BI initiative because it helps us successfully position …

3 Key Skills for Success with Mobile

happy people round a table, green shirt guy

When integrating business and mobile technology, the best solutions—even when designed and implemented perfectly—are prone to face challenges at some point. Mobile, by its nature, is bound to fail or be misunderstood by some of its users (like any other technology). Identifying the right talent with the right background is critical to a mobile team’s success.

It goes without saying that subject matter expertise is required, whether we’re talking about technical skills with design and development roles, or business knowledge with less technical roles. However, when we think of talent for mobile teams that will breed success, …

Mobile BI Design Framework: Response Time

DFactor 4.24

When you design for business intelligence (BI) or mobile BI, the response time (sometimes also referred to as load time ) will always come into question. The concept of fast loading pages is nothing new. Plenty of material exists on the web that covers everything from designing web sites to developing apps.

Every so often I am presented with this question: What is an acceptable response time for a mobile BI asset? And my answer—“it depends”— generally causes confusion. This is often because the person asking the question is looking for a magic number of seconds that’s …

5 Signs of a Successful Mobile BI Initiative

DFactor 4.9.blog

When it comes to defining success for most technology projects with user rollouts, such as mobile business intelligence (BI), adoption is the key indicator of success. The degree to which users embrace the solution depends on a variety of factors. Some may be highly visible and easily measurable. Others may be less so and may require interpretation. Moreover, additional measurements such as cost reduction or productivity improvements contribute to the overall success criteria.

Here are five signs of a successful mobile BI initiative.

1. Executive Sponsor with a Mobile Passion

The success of a mobile BI journey …

What Makes a Great Mobile Impression

What Makes a Great Mobile Impression?

This past weekend, NFL fans around the globe watched the Super Bowl and, once again, the advertisements were at the forefront. They can be very influential in promoting a company’s brand and awareness. They’re sometimes compared to an elevator pitch because they require a design that’s compact, concise, and captivating with an execution that needs to be flawless and delivered in seconds and minutes.

I believe something similar occurs in mobile design and execution. Making a great “mobile impression” requires having the equally critical elements of precision and an engaging delivery. …

Mobile BI Design Framework: Consistency Principle

Mobile BI Design Framework: Consistency Principle

In mobile business intelligence(BI) design, the “consistency principle” is the most powerful tool to effectively deliver a mobile user experience. Developing components that are both consistent and repeatable greatly accelerates the “mobile learning curve,” leading to higher user adoption.

We apply the consistency principle at two levels:

The macro level occurs at-the-project or engagement level and covers all resources or artifacts that are used to deliver and support implementation of mobile assets (like user guides, communication, online stores, and support). The micro level deals with the design of each individual mobile BI asset (like …

10 Mobile BI Strategy Questions: Talent Management

Ten Mobile BI Strategy Questions Talent Management

When I bring up talent management as part of a mobile business intelligence strategy, I’m often met with that “deer caught in the headlights” look. I realize that talent management is typically used in the context of human resources, but I also see it playing an important part in the development of a mobile BI strategy. As with any technology project, in mobile BI we need to effectively manage three basic resources: technology (hardware, software, network), processes (business or technical), and people. Of the three, I believe talent is the most important one that …

10 Mobile BI Strategy Questions: Design

Ten Mobile BI Strategy Questions: Design

When the term design is used in mobile business intelligence (BI), it often refers to the user interface (UI). However, when I consider the question of design in developing a mobile BI strategy, I go beyond what a report or dashboard looks like. As I wrote in a previous post, when designing a mobile BI solution we need to consider all facets of user interactions and take a holistic approach in dealing with all aspects of the user experience. Here are three areas of design to consider when developing a mobile BI strategy.

10 Mobile BI Strategy Questions: Security

Ten Mobile BI Strategy Questions: Security

Do you have all three layers of mobile BI security covered: device, app, and data? All of the convenience and benefits of mobile devices provide a particular security risk, complicating matters for the technology managers. When we think about the three layers of security in mobile BI, each layer plays an equally important role. Moreover, each layer represents a specific component of a user’s access profile. Therefore, it’s vital not only to understand how each layer completes the security picture, but also to make sure they work in tandem.

1) Mobile Device Security

This outer layer deals with protecting the …